Privacy_Policies

Privacy Policy

Effective Date: January 1, 2024

At Aspire Clarity (“we,” “us,” or “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website https://aspireclarity.com, submit information through online forms, or use our telehealth and digital services.

By using this Site or providing information through our online systems, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal and non-personal information to provide high-quality behavioral health and wellness services. The types of information we may collect include:

  • Personal identifiers: name, email address, phone number, and mailing address
  • Health-related details: information you voluntarily share about your symptoms, goals, or preferences
  • Appointment details: scheduling requests, telehealth participation, and service history
  • Technical data: IP address, browser type, and usage statistics collected via analytics tools
  • Form submissions: any information entered through online forms, surveys, or questionnaires

We collect this information directly from you and, when applicable, from authorized healthcare or administrative platforms integrated into our systems.

2. How We Use Your Information

We use your information to:

  • Provide and manage our services, including telehealth sessions and clinical communication
  • Respond to inquiries and schedule appointments
  • Improve the functionality and security of our Site
  • Communicate updates, reminders, or billing information
  • Generate statistical insights to enhance service quality
  • Comply with applicable laws, regulations, and reporting obligations

Your information is used only for legitimate business and care-related purposes. We do not sell or rent personal data to third parties.

3. How We Share Information

We may share information in the following limited circumstances:

  • With licensed clinicians or staff members directly involved in your care
  • With service providers who assist with hosting, billing, scheduling, analytics, or communication tools
  • When required by law, such as to comply with a subpoena, court order, or applicable regulation
  • To protect our rights, the safety of our clients, or the integrity of our systems

All vendors and partners who process information on our behalf are required to maintain strict confidentiality and security standards.

4. Telehealth and Digital Communication

When you participate in telehealth sessions or online communication with Aspire Clarity:

  • Your information is transmitted through secure, encrypted platforms.
  • You are responsible for maintaining the privacy of your own environment during sessions.
  • No telehealth session is recorded or shared without explicit written consent.

We employ technical safeguards to maintain confidentiality and data integrity across our telehealth systems.

5. Online Forms and Electronic Communications

By submitting forms, surveys, or messages through our website, you consent to electronic communication and recordkeeping.
While we use secure submission methods, electronic transmissions may not always be completely secure.
Please avoid sharing highly sensitive or unnecessary personal details through unsecured email or text messages.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and measure website performance.
Cookies help us understand how visitors interact with our Site and support features such as form autofill and analytics.
You may choose to disable cookies in your browser settings, though some features of the Site may not function properly without them.

7. Analytics and Third-Party Tools

Aspire Clarity uses tools such as Google Site Kit, Microsoft Clarity, and other analytics services to collect aggregated, anonymous information about how users interact with our Site.
These platforms may use cookies, session data, or scripts to analyze user behavior, page performance, and engagement trends.
We do not use analytics tools to access or display personally identifiable health information.

8. Communications Preferences

You may receive administrative or service-related communications from us, such as appointment reminders, updates, or billing notifications.
You may opt out of non-essential marketing emails at any time by following the unsubscribe link included in those messages.
Important communications related to your services, care, or account will still be sent when required.

9. AI and Automated Tools

Aspire Clarity may use artificial intelligence or automated tools to assist with:

  • Scheduling and intake processing
  • Routine data entry or appointment routing
  • Analyzing general site interactions for quality improvement

AI tools are used for administrative support only and do not replace professional judgment or clinical evaluation.
All automated processes are monitored and reviewed by qualified personnel before use.

10. Data Storage and Security

We maintain administrative, physical, and technical safeguards to protect personal information against loss, misuse, or unauthorized access.
Access to personal data is restricted to personnel who require it for legitimate purposes.
Data is stored in secure systems within the United States using industry-standard encryption and monitoring practices.

11. Retention of Information

We retain personal and clinical information for as long as necessary to provide services, comply with legal requirements, or fulfill legitimate business needs.
When information is no longer required, it is securely deleted or de-identified.

12. Your Rights

You may request to:

  • Access or review the personal information we maintain about you
  • Request correction of inaccurate information
  • Withdraw consent for non-essential communications
  • Request that certain information be deleted, where legally permissible

To make such a request, please contact us using the details below.

13. Accessibility and Inclusion

Aspire Clarity strives to make its website accessible to all individuals, including those with disabilities.
If you experience any difficulty accessing content or completing online forms, please email us at helpdesk@aspireclarity.com for assistance.

14. Children’s Privacy

Our Site and services are intended for individuals aged 18 and older.
We do not knowingly collect personal information from minors without verifiable parental or guardian consent.
If we become aware that a minor’s data has been collected without consent, we will delete it promptly.

15. Data Transfers Across States

Aspire Clarity provides services across multiple U.S. jurisdictions.
Personal data collected may be processed or stored in different secure locations within the United States, depending on system availability.
All processing is performed in accordance with applicable U.S. privacy and data protection standards.

16. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws.
Updates will be posted on this page with a revised effective date.
Your continued use of the Site after any changes constitutes acceptance of the updated Policy.

17. Contact Information

For privacy-related questions, data requests, or concerns, please contact us:
Aspire Clarity
Email: helpdesk@aspireclarity.com
Phone: 818-745-7455
Website: https://aspireclarity.com